Need Help? Check Out Our Frequently Asked Questions!

A minimum order of SG$300 for aluminium extrusions and SG$500 for aluminium sheets / tread plates/ mesh (excluding GST) is required for complimentary delivery to factory/ warehouse locations with forklift/ manpower for unloading. 

For delivery to other areas such as residential location, job sites, commercial buildings or CBD areas, a minimum order of SG$1000 is required for complimentary delivery.  

If your order is less than the stipulated amount above, delivery charges will be calculated upon check out. Alternatively, you may arrange for self-collection at our warehouse without any additional charges.

The above-mentioned delivery rates are only applicable within Singapore and excluding GST.

Please login to your account by clicking the user icon at the upper right corner of this page. Then click the "My Orders" sub-menu to view your order transactions.

The following are delivery status for your reference:

  • Packed – your goods are packed and ready to dispatch or for collection.

  • Estimated Delivery Date – shows the estimated date of delivery.

  • Out For Delivery – Your order is currently out for delivery to the shipping address selected.

  • Goods Delivered – your order has been delivered to your shipping address. Kindly click on the icon to confirm receipt of goods. The confirmation receipt will be automatically updated seven (7) calendar days after the goods have been delivered.

We strive to deliver your orders within the next working day once the order is confirmed and payment received before 11am. However, depending on the delivery location and unforeseen circumstances, delivery could be up to 3 working days upon order placement. Kindly check the order's delivery status in your myCHIP@ account to check on the estimated delivery date.

Chip Aik will make all reasonable efforts to deliver goods within the time or by the dates stipulated in quotations and sales contracts but these times and dates are given and intended as estimates.

Yes, it is possible to self-collect your items at our warehouse.
Chip Aik Aluminium (Pte) Ltd
11 Kian Teck Way
Singapore 628736

Please select the self-collection option and select a time slot upon check out.

Do note our self-collection hours as below.

Day(s) Self- Collection Hours
Monday to Friday 9:00 a.m. to 11 a.m.
2:00 p.m. to 4:00 p.m.
Saturday 9:00 a.m. to 12:00 noon

It is preferred to arrive for collection during the designated time slots to prevent long waiting times for your delivery driver.

Please send us a message via WhatsApp at +65 9373 1623 (whatsapp) or call us at +65 6292 0217 to check on the delivery.

Drop us an email at or call us at +65 6292 0217 to report the shortage of items or any discrepancies on the items you have received.

If no report or complaints are made within (7) seven calendar days upon goods delivery, it is considered that goods are in order and received in good condition.

You can drop us a text via WhatsApp at +65 9373 1623 or call us at +65 6292 0217 to make an amendment. Kindly note that we are unable to change the delivery location once the delivery status has been changed to Out for Delivery.