FAQs Detail | Chip Aik

PRIVACY POLICY AND PERSONAL DATA

The Privacy Policy pertains to the collection, use, disclosure, and processing of Personal Data (as defined below) concerning individuals, including customers, vendors, and business partners, by Chip Aik Aluminium Pte. Ltd. (referred to as "Company"), along with its representatives and agents (collectively referred to as "Chip Aik," "us," "we," or "our").

By sharing your Personal Data with us, engaging in interactions with us, providing information to us (including through our website at https://www.chipaik.com.sg), visiting or using the pages on our website, or signing up for our Products, you acknowledge that you have read and understood the Privacy Policy. Furthermore, you agree and give consent to Chip Aik for the collection, use, disclosure, processing, and sharing of your Personal Data within Chip Aik and with our business partners, authorized service providers, vendors, subcontractors, and relevant third parties as described in this Privacy Policy.

Before visiting or using our website or providing us with any Personal Data, we strongly advise you to carefully review this Privacy Policy. If you do not agree to our Privacy Policy, we may not be able to effectively provide you with the relevant Products, and you may need to terminate your operations with us and/or cease accessing or using our website.

This Privacy Policy complements any previous consents you may have provided to us regarding your Personal Data, and your consents stated here are in addition to any rights that Chip Aik may have under the law to collect, use, disclose, and process your Personal Data. It is important to note that this Privacy Policy does not diminish any rights we may have under the law regarding the collection, use, disclosure, and processing of your Personal Data.

Unless otherwise required by law, you agree to adhere to the current terms of this Privacy Policy, which may be updated periodically on our website. We encourage you to regularly visit our website for the latest information regarding the collection, use, disclosure, and processing of your Personal Data, while keeping in mind your rights under the law.
1.1 In this Privacy Policy:

"Personal Data" refers to all information, whether accurate or not, that pertains to an identifiable individual either solely based on that information or in combination with other data accessible to or likely to be accessible to the organization.
"Data Protection Laws" encompass any relevant legislation concerning the safeguarding, privacy, and security, as well as the collection, use, disclosure, and processing of sensitive or personally identifiable information. This includes the Singapore Personal Data Protection Act 2012 ("PDPA") and other similar laws ("Data Protection Laws").

1.2 Some instances of Personal Data you may provide to us, depending on the nature of your interactions, include:

Your name, address, contact number, email address, identification number, and any other relevant information you have provided us through submitted forms or other forms of engagement.
Information regarding your use of our website and services, such as cookies, details about your domain name, and IP addresses.

1.3 It is important to clarify that if Data Protection Laws permit Chip Aik Aluminium Pte. Ltd. to collect, use, disclose, and process your Personal Data without requiring your explicit consent, the permissions granted by the law will remain applicable.

COLLECTION OF PERSONAL DATA
2.1 Generally, we collect your Personal Data in the following ways:

when you communicate with our salesperson, for example, via telephone calls, letters, fax, face-to-face meetings, social media platforms and emails;
when you set up an account on our website by registering your details to place any orders via our website or to sign-up to our newsletter;
when you enter into any transaction, agreement or provide other documentation or information in respect of your interactions with us, including any application for a refund;
when you provide any feedback or complaints to us with regards to our Products and Services;
when you apply for a job with us;
when you submit forms (online or otherwise) relating to any of our Products, or submit any online queries (including queries for a quotation or a service);
when your images are captured by us via CCTV cameras while you are within our property and/or premises;
when you submit your Personal Data to us for any other reason.

2.2 In addition, we may collect certain information that is not considered Personal Data to improve our website and other online services through our analysis of customer traffic, including through the use of cookies (for more information, please see Use of Cookies below). Such non-Personal Data may include information such as your IP address, the internet browser you use, details of your interaction with our website, shopping habits, and your preferences.
2.3 If you provide us with any Personal Data relating to a third-party (e.g. information on your dependent, spouse, children and/or parents), by submitting such information to us, you represent and warrant that the collection, use and disclosure of that Personal Data to us, as well as the further collection, use, disclosure and/or processing of that Personal Data by us for the purposes set out below, is lawful, and you have obtained the consent of the third-party to provide us with their Personal Data.

PURPOSES FOR THE USE OF PERSONAL DATA
3.1 In general, we collect, use, disclose and/or process your Personal Data for the following purposes:

to communicate with you, provided that we may monitor or record your calls and store details of the phone number(s) you use to make calls to us. This information is used to better address your customer service needs;
to process and manage your product reservation(s), purchase order(s) and payment(s) online, any subsequent delivery or self-collection, as well as any returns, refunds or product recalls, and/or to perform obligations in the course of or in connection with our provision of Products requested and/or purchased by you;
to answer your questions, feedbacks, product reviews, enquiries or complaints in relation to our Products and resolve the case maybe, any issue which may arise in connection with any dealing with us;
to contact you (including by email or SMS) about functionality changes to our website;
to conduct market research or surveys, marketing analysis, customer profiling activities, analysis of customer choices, statistical and trend analysis in relation to our Products;
to improve your experience on our website;
to monitor the quality of our Products and/or website, and for corporate reporting;
to comply with any of our contractual obligations, and/or any applicable laws, regulations, codes of practice, guidelines, rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
to improve or enhance any Products provided, or to develop new products or services to be provided, by Chip Aik;
to improve or enhance the methods or processes, or to develop new methods or processes, for the operations of Chip Aik;
to identify any Products provided by Chip Aik that may be suitable for you or another individual, or to personalise or customise any such Products for you or another individual; and/or
for purposes which are reasonably related to the aforesaid.

3.2 In addition, and without prejudice to the generality of the foregoing, if you submit an application to us as a candidate for employment or an internship, or are an existing employee of Chip Aik, we may collect, use, disclose and/or process your Personal Data for the following purposes:

for management and/or evaluative purposes, including without limitation to process your application, to conduct any pre-recruitment checks, and/or to provide or obtain employee references or other references where relevant for background screening and/or vetting;
for personnel administration, including to administer benefits (including without limitation insurance) and payroll processing, to administer or execute employee remuneration schemes, and/or to facilitate his/her employment-related work activities;
to enter into an employment relationship with you or appoint you to any office;
to manage or terminate the employment relationship with you or appoint you, including without limitation role assessment, job compatibility assessment, career progression and/or management of staffing requirements; and/or
for purposes which are reasonably related to the aforesaid.

3.3 Furthermore, and without prejudice to the generality of the foregoing, and were permitted under Data Protection Laws, we may also collect, use, disclose and/or process your Personal Data for any of the following purposes:

to send you invitation(s) to form part of our consumer panel, testing product, interviews or research groups (unless you unsubscribe from receiving marketing material from Chip Aik);
to contact you regarding current or new Products offered by Chip Aik (unless you unsubscribe from receiving marketing material from us);
to inform you of new features, special offers and sales promotions offered by Chip Aik (unless you unsubscribe from receiving marketing material from us); and/or
to match Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the customisation, provision or offering of products, services, marketing or promotions, whether Chip Aik or other third parties.

3.4 If you have provided us with your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, we may contact you using such Singapore telephone number(s) (including via voice calls, text, fax or other means) with information about our products and services.

3.5 In relation to particular products or services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use, disclose and/or process your Personal Data. If so, we will collect, use, disclose and/or process your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.

3.6 You may withdraw your consent by contacting us using the contact details set out at “ACCESS AND CORRECTION OF YOUR PERSONAL DATA” below.

DISCLOSURE OF PERSONAL DATA
4.1 Subject to the provisions of any applicable law, you hereby agree, acknowledge and consent that your Personal Data may be disclosed for any of the purposes listed above in this Privacy Policy (as applicable) to the following entities or parties located in Singapore:

amongst the Chip Aik staff;
contractors, agents, service providers and other third parties we use to support our business. These include but are not limited to those which provide administrative or other services to us such as delivery service providers, insurance providers, payment processing service providers, web analytics tool providers, mailing houses, telecommunication companies, information technology companies and data centres;
vendors or third-party service providers and our marketing and business partners in connection with any Products and/or marketing promotions;
our corporate clients;
any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale);
external banks, credit card companies, other financial institutions and their respective service providers;
our professional advisers such as consultants, auditors and lawyers;
relevant government ministries, regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and/or
any other party to whom you authorise us to disclose your Personal Data to.

4.2 We may share information about you in aggregate or anonymised form, for example, information regarding business product related reviews, with the above-mentioned entities or parties (e.g. our business partners).

PROTECTION AND SECURITY OF PERSONAL DATA
5.1 Chip Aik protects Personal Data in its possession or under its control by making reasonable security arrangements to prevent (a) unauthorised access, collection, use, disclosure, copying, modification or disposal, or similar risks, and (b) the loss of any storage medium or device on which Personal Data is stored.

ACCESS AND CORRECTION OF YOUR PERSONAL DATA
6.1 You may access, update or remove your Personal Data which we have collected and stored about you, or limit their processing and/or use. You may also send a request to correct any error or omission in your Personal Data. You may do so in the following ways:

contact us by using the contact details set out at Clause 9;
you may also decline to receive e-mails by clicking on ‘unsubscribe’ in any marketing e-mail you receive or through our newsletter campaign.

6.2 We encourage you to contact us as soon as possible to enable us to update any Personal Data we have about you. Incomplete or outdated Personal Data may result in our inability to provide, or delays in providing you with Products which you have requested, or processing any requests and applications you may have made to us.

USE OF COOKIES
7.1 What are cookies?
Our website integrates the uses of cookies. A "cookie" is a small file installed on your computer that stores information about your browsing habits on our website (which shall include, but not be limited to, language settings, connection time, pages visited and so forth). The cookies and other technologies collect non-Personal Data about your online activities while you are using our website. The use of cookies, however, does not enable us to identify you.
Analytics firms are able to consult these cookies the next time you visit, to recognise repeat users, facilitate the user’s ongoing access to, and use of, our website and track usage behaviour so as to make your browsing smoother.
By using our Products and/or website, you consent to the use of cookies, and the collection of information by Chip Aik and third parties through these cookies, as provided for in this Clause 7.
For the sake of transparency, the following paragraphs are intended to give you an overview of the cookies used by Chip Aik and to offer you a solution to allow you to make the right choice. Please note that sharing the use of your computer with others may change the personalised nature of the way cookies operate.

7.2 What cookies are used by our website?
Our website integrates the use of the following cookies:

cookies to record your language preferences or other preferences necessary to provide the Products requested; and
flash cookies containing elements strictly necessary for your media player (audio or video) to function optimally, corresponding to content requested by you.

Our website may also use cookies for purposes of informing us of the Products and pages you may consult and/or search. These cookies enable us to offer you personalised content and in particular to display advertising, when you visit our website, that relates to your interests. These cookies may be set as you wish, described more fully below.

7.3 Does our website allow third parties to use cookies when you are browsing our website?
Our website uses Google AnalyticsTM, a web site analysis service provided by Google Inc. Google Analytics uses cookies. The data generated by the cookies concerning your use of our website (including your IP address) are sent to and stored by Google on servers located in the United States. Google will use this information in order to evaluate your use of our website, to compile reports on our website’s activity intended for its publisher, and to provide other services relating to our website’s activity and your use of the Internet. Google may communicate this data to third parties if legally obligated to do so, or when third parties process such data on behalf of Google, including the publisher of our website. Google will not match your IP address to any other data held by Google.
You can deactivate the use of cookies by selecting the appropriate settings on your browser (see below). However, doing so may prevent the use of certain of our website’s functions. By using our website, you expressly consent to the collection, use, disclosure and/or processing of your Personal Data by Google under the conditions and for the purposes described above. Click here to visit the Google's Privacy Policy.

7.4 How can you exercise your options concerning cookies?
There are several ways for you to manage and/or disable cookies. You may at any time change your mind regarding the use of cookies, by going to the Help section on your browser’s toolbar. It will tell you how to reject cookies, or to display a message informing you they have been received, or how to deactivate cookies. Cookies can be deleted manually as well.
You may also choose to deactivate or delete similar cookies used by your browser’s accessory software, such as Flash cookies, by changing the parameters of the software in question, or by visiting the website of the software’s publisher.
Please note, however, that the use of cookies may be necessary to allow certain features of our website to function properly. As such, if you disable cookies on your browser, you may not be able to use those features, and your access to our website will be limited and not personalised. As a result, and to the maximum extent permitted by applicable law, we accept no liability for any consequences that may occur as a result of our website’s limited functionality flowing from the inability to utilise the cookies necessary for our website to function properly.

7.5 Each browser features a configuration process so you can manage the use of cookies. It is described in your browser’s Help menu, which will inform you as to how you may wish to exercise your options concerning the use of cookies. Some examples:

For Internet ExplorerTM: Open the Tools menu, then select Internet Options; click on the Confidentiality tab, then on the Advanced tab, and choose the desired level, or go to this link: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies.
For ChromeTM: open the Settings menu (spanner logo), then select Options; click on Advanced Options, then in the Privacy section click on Content Settings and choose the desired options, or go to this link: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en.
For SafariTM: choose Safari > Preferences then click on Security; in the Accept Cookies section choose the desired options or visit Apple's support link: https://support.apple.com.

THIRD-PARTY SITES / COLLECTION OF PERSONAL DATA BY OTHER WEBSITES.
8.1 Our website may contain links to other websites operated by third parties, including for example our business partners. We are not responsible for the data protection practices of websites operated by third parties that are linked to our website. We encourage you to learn about the data protection practices of such third-party websites. Some of these third-party websites may be co-branded with our logo or trade mark, even though they are not operated or maintained by us. Once you have left our website, you should check the applicable privacy policy of the third-party website to determine how they will handle any information they collect from you.

WITHDRAWAL AND CORRECTION OF YOUR PERSONAL DATA
9.1 If you would like to request access, withdraw from receiving any marketing campaign by Mail, E-mail, SMS, or Voice Calls, correction, or change of your personal data held by Chip Aik Aluminium Pte. Ltd, please contact our Data Protection Officer from 8AM-5PM Monday to Friday as follows:

Personal Data Protection Officer
Chip Aik Aluminium Pte. Ltd
Tel: (65) 6292 0217
Address: 11 Kian Teck Way, Singapore 628726
Email: noel.cadiz@chipaik.com.sg

Visit the Personal Data Protection Commission Singapore’s website at https://www.pdpc.gov.sg for further information.

RIGHTS TO AMEND THE PRIVACY POLICY
The Chip Aik Aluminium Pte. Ltd. shall have the right to amend this Privacy Policy at any time. If material changes are made to this Privacy Policy, they will be posted on this page and date stamped. We encourage you to review this page regularly in order for you to stay notified of any changes.
Your continued use of our website and acceptance of our services after any change to this Privacy Policy shall constitute your consent to any such changes; to the extent such consent is not otherwise provided.

GOVERNING LAW
This Privacy Policy shall be governed in all respects by the laws of Singapore.

Last Updated: 29 August 2024

TERMS AND CONDITIONS FOR SALE OF GOODS

Chip Aik Aluminium (Pte) Ltd is the” COMPANY” referred to and the “BUYER” is the party who accepts a quotation or sales order for the sale of the goods or whose order for the goods is accepted by the Company. By issuing your Purchase Order (PO) or signed quotation/sales order, you agree to accept our terms and conditions set out below.

Order of Goods

Timing for order of goods

Days	Order Cut-Off Time	Estimated Delivery Time
Monday to Friday	Before 11.00 a.m.	Either same day between 1.30 to 4.30pm or next working day
Monday to Friday	After 11.00 a.m.	Next working day
Saturday	Before 12.00 noon	Next working day

¹ Subjected to clause 3(A).

For urgent items, kindly arrange for self-collection from our warehouse at 11 Kian Teck Way, Singapore 628736.

Days	Warehouse Operating Hours
Monday to Friday	8.00am to 5.00pm Lunch break from 12noon to 1.00pm
Saturday	8.00am to 12.00noon

A minimum order of S$300.00 for Aluminium Extrusions & S$500.00 for Aluminium Sheets (excluding GST) is required for delivery to factory locations with forklift/manpower for unloading. Otherwise, a delivery surcharge will be imposed for orders below S$300.00.
- Delivery to Jurong, Tuas, Woodlands – Minimum surcharge of S$60.00
- Delivery to other areas (Job sites / Residential Houses/ Commercial Buildings / CBD Area) – Minimum surcharge of S$100.00
- Delivery out of normal operating hours

Quality & Packing of Goods

Goods are of satisfactory quality and we do not guarantee that goods are free from minor defects (e.g. scratches). Quality inspection is based on manufacturer’s quality standards.
Please highlight to our sales personnel if you require goods of high-quality standards and/or goods to be individually wrapped. Unless specifically agreed in writing by our sales staff, all goods sold will be delivered unpacked and/or wrapped in a bundle.

Delivery

The Company will make all reasonable efforts to deliver goods within the time or by the dates stipulated in quotations and sales contract but these times and dates are given and intended only as estimates and the Company shall not be liable for any loss or damage indirect or direct caused to the customer by late delivery.
For the delivery of goods to a 3rd party location (e.g. work site/ fabricator/ coater):
- the Buyer shall appoint the receiver of goods at the 3rd party location to check the quantities and conditions of all items on delivery. Any claims on deficiency or dispute will not be entertained after seven (7) working days upon receipt of goods.
- the Buyer shall accept the signature acknowledgement of the receiver of goods at the 3rd party location on the receipt of goods.
Delivery for indent goods has to be made within seven (7) days after the Company has notified the Buyer that the goods are ready for delivery. Thereafter, the Company shall be entitled to arrange storage for the goods and all charges for storage shall be paid by the Buyer.

Exchange/ Returns Policy

Any claim by the Buyer regarding the goods shall be filed within seven (7) working days after the goods have been delivered to the factory.
Refunds are not allowed. Any exchange of goods is subjected to approval from the management. Goods that have undergone secondary processes (coating, sanding, installation, etc) will not be accepted for exchange.
If Buyer ordered the wrong items and request to return goods, a 20% surcharge on the invoice amount or $30, whichever is higher, will be imposed. Buyer is required to deliver the goods back to the company in good condition, otherwise, the Company reserve the right to reject the return.
The Company will not be liable or will compensate for any expenditure or loss arising out of any defect in the goods delivered (e.g. additional sorting costs or re-work done to the goods). The Company’s liability shall be strictly limited to replacement of any defective goods, after such defective goods have been returned.

Payment

For overdue accounts, the Company shall have the right to suspend all further deliveries and credit status. Any overdue account will be charged with 1.5% interest per month.
All items delivered remain the property of CHIP AIK ALUMINIUM PTE LTD. The Company reserves the right to recover the goods delivered unless payment has been made in full.
Please note that any overdue payment/s will be listed in DP SME Credit Bureau database and this record may be assessed by financial institutions and other approving credit companies.
The director or shareholder of the Buyer’s company shall be liable for outstanding accounts which are overdue for more than 6 months.

BY THE MANAGEMENT OF CHIP AIK ALUMINIUM (PTE) LTD

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